Privacy policy for Meiklebob Farming Co Ltd

Your privacy is extremely important to us here at Meiklebob Farming Company Ltd (trading as Meiklebob Holidays) and we are committed to safeguarding your personal data. 

This privacy policy describes the personal information we collect and how it is used.

Any reference in this policy to information or personal information is to “personal data” as defined under the General Data Protection Regulations. last updated 23/5/2019

We are:

Meiklebob Farming Company Ltd, Meiklebob Farm, Meikle Richorn, Dalbeattie, DG54QT

Meiklebob Farming Company Ltd T/A Meiklebob Holidays  

Your Personal Data:

We collect the following categories of information:

1. Personal information you provide

For example, this information may be collected when you:

• Contact us about any of our accommodation 
• Create or update your account
• Subscribe to a newsletter
• Enquire about, book or review a holiday with us
• Enter a competition either through our website or social media platforms

Personal data is information about you and from which you can be identified. We will collect and process personal data about you in the course of our relationship with you. This can be through a variety of channels, including telephone, emails, via our website and on our third party booking system 'Supercontrol - SuperControl Ltd, Unit 2, Station Yard, Castle Douglas, DG7 1LA, Scotland'.

We may ask for information such as the names and ages of guests in your party, some of whom may be under 18. If you provide us with information for anybody under the age of 18, you are confirming that you are their parent or guardian and you are giving consent for us to process their data.

What we need

This is the Privacy Statement and Cookie Policy from Meiklebob Holidays. We will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or personal interests information nor do we hold ethnicity information. This does however include name, address, email etc.

Why we need it

We need to know your basic personal data to:

1. Process your booking/enquiry
2. Provide you with ongoing information and relevant news and offers about our holidays

You may be asked at the time of making your enquiry/booking, whether we can process your information with regard to future marketing purposes. This will also be done by way of a ‘tick box’ on any forms on our website www.meiklebobholidays.co.uk  

We will not collect any personal data from you we do not need in order to provide and oversee these services to you.

This information is not shared with external third parties for any purposes and you can unsubscribe at any time via phone, email or at the bottom of newsletters from us.

You will receive a link to update your profile information with every marketing e-mail you receive from us.

What we do with it

All the personal data we process is processed by our staff and Data Processors in the UK, however for the purposes of IT/Web hosting and maintenance this information is located on servers within the European Union. No Third parties have access to your personal data unless the law allows them to do so.

How long we keep it

If you have placed a booking through us, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Your information we use for marketing purposes will be kept in line with the guidelines below:

Consent will remain valid after initial collection or any other positive contact

• For third party data: telephone, email ,     sms: 6 months
• For third party postal     marketing: 24     months
• For all first party data: 24 months

What we would also like to use it for

Under legitimate interests we would also like to use your information for profiling purposes. This means using the marketing information we hold on you in services provided by Facebook, Mailchimp, Supercontrol and similar companies, to ensure the information and advertising we send you is relevant and timely. If you don’t want your data subject to profiling simply update your personal profile using the link provided at the foot of our marketing emails and opt-out.

What are your rights?

This information is not shared with external third parties for any purposes and you can unsubscribe at any time via phone, email or at the bottom of our marketing emails.

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. You will receive a link to update your profile information with every marketing e-mail you receive from us.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer Christine Johnston who will investigate the matter further on info@meiklebob.com .

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer, so we can tailor your user experience, track page views, session durations and remember where you are in the booking process.

You can disable any cookies already stored on your computer

The following is necessary in the operation of our website.

This Website Will:

• Track the pages you visit     and how you use our website via Google Analytics
• Form submissions:     Our website also records data from web     forms/contact forms. We will give you the option to sign up to our     newsletters on these forms by way of a 'tick box' making it easy for you     to stay informed with regards to any offers, new properties/developments     we have and late availability. We will also send you information from time     to time about our local area. (You will always have the opportunity to     'opt out' should you no longer wish to be contacted by us)

Targeting Cookies

This Website Will:

Allow you to share pages with social networks such as Facebook/Instagram (If available)

This website will never

Share any personal information with third parties.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. The information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive marketing information.

The GDPR provides the following rights for individuals:

1.       The right to be informed

2.       The right of access

3.       The right to rectification

4.       The right to erasure

5.       The right to restrict processing

6.       The right to data portability

7.       The right to object

8.       Rights in relation to automated decision making and profiling.

You can find more information on your individual rights here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ 

Again, any questions or queries you have in regards to how we use or process data please do not hesitate to contact us.

Meiklebob Holidays

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